Advancement of management information system for discovering fraud in master card based intelligent supervised machine learning and deep learning during SARS-CoV2.

During coronavirus (SARS-CoV2) the number of fraudulent transactions is expanding at a rate of alarming (7,352,421 online transaction records). Additionally, the Master Card (MC) usage is increasing. To avoid massive losses, companies of finance must constantly improve their management information systems for discovering fraud in MC. In this paper, an approach of advancement management information system for discovering of MC fraud was developed using sequential modeling of data depend on intelligent forecasting methods such as deep Learning and intelligent supervised machine learning (ISML). The Long Short-Term Memory Network (LSTM), Logistic Regression (LR), and Random Forest (RF) were used. The dataset is separated into two parts: the training and testing data, with a ratio of 8:2. Also, the advancement of management information system has been evaluated using 10-fold cross validation depend on recall, f1-score, precision, Mean Absolute Error (MAE), Receiver Operating Curve (ROC), and Root Mean Square Error (RMSE). Finally various techniques of resampling used to forecast if a transaction of MC is genuine/fraudulent. Performance for without re-sampling, with under-sampling, and with over-sampling is measured for each Algorithm. Highest performance of without re-sampling was 0.829 for RF algorithm-F score. While for under-sampling, it was 0.871 for LSTM algorithm-RMSE. Further, for over-sampling, it was 0.921 for both RF algorithm-Precision and LSTM algorithm-F score. The results from running advancement of management information system revealed that using resampling technique with deep learning LSTM generated the best results than intelligent supervised machine learning.

A Hybrid Method to Solve Data Sparsity in Travel Recommendation Agents Using Fuzzy Logic Approach

Travel recommendation agents have been a helpful tool for travelers in their decision-making for destination choices. It has been shown that sparsity can significantly impact on the accuracy of recommendation agents. The COVID-19 outbreak has affected the tourism and hospitality industry of almost all countries in the world. Tourists who have planned to travel are canceling or postponing trips due to this pandemic. Accordingly, this will impact the rate of travelers' online reviews on tourism products. Hence, the lack of data, in terms of ratings and textual reviews on hotels, will be a major issue for travel recommendation agents during the COVID-19 outbreak in the context of tourism and hospitality. This will be a new challenge for the researchers in the development of travel recommendation agents. Machine learning has been found to be effective in dealing with the data sparsity in recommendation agents. Therefore, developing new algorithms would be helpful to overcome the sparsity issue in travel recommendation agents. This research provides a new method through neurofuzzy, dimensionality reduction, and clustering techniques and evaluates it on the TripAdvisor dataset to see its effectiveness in solving the sparsity issue. The results showed that the method which used the fuzzy logic technique with the aid of clustering, dimensionality reduction, and fuzzy logic is more efficient in addressing the sparsity problem and presenting more accurate results. The results of the method evaluation are presented and discussed, and several suggestions are provided for future studies. [ FROM AUTHOR] Copyright of Mathematical Problems in Engineering is the property of Hindawi Limited and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)

What is the impact of eWOM in social network sites on travel decision-making during the COVID-19 outbreak? A two-stage methodology.

Social media users share a variety of information and experiences and create Electronic Word of Mouth (eWOM) in the form of positive or negative opinions to communicate with others. In the context of the COVID-19 outbreak, eWOM has been an effective tool for knowledge sharing and decision making. This research aims to reveal what factors of eWOM can influence travelers' trust in their decision-making to travel during the COVID-19 outbreak. In addition, we aim to find the relationships between trust in eWOM and perceived risk, and perceived risk and the decision to travel. These relationships are investigated based on online customers' reviews in TripAdvisor's COVID-19 forums. We use a two-stage data analysis which includes cluster analysis and structural equation modeling. In the first stage, a questionnaire survey was designed and the data was collected from 1546 respondents by referring to the COVID-19 forums on TripAdvisor. Specifically, we use k-means to segment the users' data into different groups. In the second stage, Structural Equation Modeling (SEM) was performed to inspect the relations between the variables in the hypothesized research model using a subsample of 679 respondents. The results of the first stage of the analysis showed that three segments could be discovered from the collected data for trust based on eWOM source and eWOM message attributes. These segments clearly showed that there are significant relationships between trust and perceived risk, and between perceived risk and the decision to travel. The results in all segments showed that users with a low level of trust have a high level of perceived risk and a low level of intention to travel during the COVID-19 outbreak. In addition, it was found that users with a high level of e-trust have a low level of perceived risk and a high level of intention to travel. These results were confirmed in all segments and these relationships were confirmed by SEM. The results of SEM revealed that visual and external information moderated the relationship between eWOM length and trust, and experience moderated the relationship between trust and perceived risk. For the moderating role of gender, it was found that the perceived risk has a higher impact on the decision to travel in the female sample.